Golfer terms

1. Who you are dealing with

1.1 Pay Green Fees is operated by BB AI Limited (company number 17441545) of Astute House, Wilmslow Road, Wilmslow, SK9 3HP. You can contact us at support@paygreenfees.co.uk.

1.2 Your contract for the round of golf is with the golf club, not with us. We collect the payment on the club’s behalf and pass it to them.

1.3 We act for the club only. We do not act on your behalf or represent your interests, and we are not a party to your arrangement with the club.

2. Your payment is complete when we receive it

2.1 When you pay through this page, your obligation to pay the club is discharged in full at that moment. The club cannot ask you to pay again because we have not yet passed the money on.

2.2 Keep your reference code. It is your proof of payment and the club can look it up.

3. What you are paying for

3.1 The price is set by the club, not by us. What you see on the page is what you pay.

3.2 Paying does not book a tee time and does not guarantee you a game. It pays the green fee. Whether and when you can play is the club’s decision, subject to their tee sheet, course conditions and rules. If the club will not let you play, ask them — see section 6.

3.3 You confirm that the details you enter are accurate, including the names of the players in your group.

3.4 Member and non-member rates are self-declared. Ticking “member” when you are not one means the club may charge you the difference or refuse you play. We do not check membership and cannot resolve a disagreement about it.

3.5 You may pay for up to four players in one transaction. By entering someone else’s name you confirm you have their permission to do so.

4. Payment

4.1 Payment is taken by card, Apple Pay or Google Pay through our payment processor, Stripe. We never see or store your card details.

4.2 Prices are in pounds sterling and include VAT where the club charges it.

4.3 We email you a receipt. If it does not arrive, check your spam folder, then contact us.

5. Cancellation

5.1 Because a green fee is a leisure service for a specific date, the 14-day cancellation right that applies to most online purchases does not apply here. This is under regulation 28(1)(h) of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

5.2 That does not affect your rights if the club fails to provide what you paid for, or if you were charged the wrong amount.

6. Refunds

6.1 Refunds are the club’s decision under their own terms. Ask the club first — they can request a refund through their dashboard and we will process it.

6.2 If you were charged the wrong amount, or charged twice, or something went wrong on our side, contact us directly at support@paygreenfees.co.uk and we will sort it out.

6.3 Refunds go back to the card you paid with, usually within 5 to 10 working days.

6.4 Please talk to us before disputing a charge with your bank. A chargeback takes weeks and costs the club money even when the underlying problem was a simple mistake we could have fixed the same day. This is a request, not a restriction — your rights with your card provider are unaffected.

7. Your information

7.1 We collect the names you enter, your email address, your phone number if you give it, and a record of the payment. We need this to take the payment, send your receipt, tell the club who is on the course, and keep proper accounting records.

7.2 We share this with the golf club, and with our payment processor and email provider.

7.3 The club will have its own privacy notice covering what it does with the information afterwards.

7.4 Our full privacy notice — including how long we keep things and how to ask for a copy of your data or its deletion — is at /privacy.

8. Age

You must be 18 or over to make a payment. A parent or guardian can pay on behalf of a younger player.

9. Our responsibility to you

9.1 We are responsible for taking your payment correctly and getting it to the club. If we get that wrong, we will put it right.

9.2 We are not responsible for the golf. Course condition, safety, whether you get on, how you are treated at the club, the weather — all of that sits with the club.

9.3 We do not limit our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to limit. Beyond that, our liability to you is limited to the amount you paid through this page.

9.4 Nothing here affects your statutory rights as a consumer.

10. If something goes wrong

10.1 If the payment page will not work, or your card is declined, contact the club directly — their phone number is on the page — and pay them another way. Do not stand at the tee arguing with a website.

10.2 To complain to us: support@paygreenfees.co.uk. We will acknowledge within one working day.

11. General

11.1 We may update these terms. The version that applies is the one shown when you paid.

11.2 English law applies, and you can bring a claim in the courts of England and Wales. If you live in Scotland or Northern Ireland you may bring a claim there instead.

11.3 If part of these terms is unenforceable, the rest still applies.